United Airlines Faces Turbulence Amid Newark Airport Chaos

United Airlines is bracing for a financial hit and potential long-term reputational damage as disruptions at Newark Liberty International Airport continue to cause extensive flight delays and cancellations. United, which operates nearly 70% of its flights out of Newark, has been more affected than competitors like Delta and American Airlines.

Communication issues at an air traffic facility near the airport have led to over 9,000 delayed flights and about 2% cancellations for United since late April. Passenger frustration is mounting, with some travelers vowing to avoid United in the future. To mitigate customer dissatisfaction, United is waiving change fees and fare differences for those affected.

Amidst growing demand for air travel during the lucrative summer season, United is scaling back its daily operations at Newark and flying larger jets to mitigate revenue loss. The airline's previous decision to withdraw from JFK airport is now seen as a strategic misstep, and efforts are being made to regain a presence there through potential partnerships.

(With inputs from agencies.)