Air India Navigates Turbulence with Safety Enhancements
Following a tragic crash that claimed 260 lives, Air India is intensifying its safety protocols. CEO Campbell Wilson highlights advancements like training enhancements, digital system adoption, and constructive scrutiny. The airline reports an all-time high Net Promoter Score, signaling passenger satisfaction amid ongoing organizational improvements.
- Country:
- India
Air India, under the stewardship of CEO Campbell Wilson, is intensifying its focus on safety and operational standards in the wake of a tragic crash that killed 260 individuals on June 12. The airline has introduced numerous measures to address safety concerns while facing heightened scrutiny.
In response to the accident, the Tata Group-owned carrier has conducted comprehensive inspections of its Boeing 787 and 737 fleets, introduced enhanced training regimes, and adopted new Standard Operating Procedures. The airline is also transitioning to digital systems, improving reporting mechanisms to facilitate better organizational learning, without jumping to blame or punishment.
Despite recent incidents, Wilson highlights Air India's progress, citing a record-high Net Promoter Score as an indication of rising passenger satisfaction. The airline's 'Safety Pause' initiative and strategic step-backs are designed to bolster reliability as they work towards restoring full operational schedules.
(With inputs from agencies.)
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