Ladakh unveils portal to ease delivery of services to citizens, enterprises

Lieutenant Governor Vinai Kumar Saxena on Monday launched an integrated 'ease-of-doing business' portal for Ladakh, describing it as a major step towards strengthening digital governance, improving service delivery and creating a business-friendly ecosystem in the Union Territory.

The portal - https://eodb.ladakh.gov.in - is aimed at simplifying access to government services by reducing manual procedures, paperwork and delays in approvals through a single online platform, officials said.

The platform will also provide entrepreneurs, investors, startups, micro, small and medium enterprises (MSMEs) and other stakeholders with a unified mechanism to avail government services and approvals online.

Officials said the initiative is aligned with Prime Minister Narendra Modi's vision of ''ease of doing business'' and ''minimum government, maximum governance'', and is expected to enhance transparency, efficiency and accountability, while promoting economic growth and investment in the Union Territory.

In the first phase, 13 departments have been integrated with the portal and 23 online services have already been made operational, officials said.

The administration plans to expand the platform by onboarding more departments and services in a phased manner.

The portal currently offers access to services from departments, including Tourism, Public Health Engineering, and Industries and Commerce, besides providing information on government schemes, incentives, policies, Acts, rules, notifications and procedures.

Speaking at the launch, Saxena said that the portal marks a significant milestone in Ladakh's journey towards digital governance and administrative reforms.

''By integrating services of multiple departments onto a single transparent and technology-driven platform, we are ensuring faster approvals, reducing procedural delays and creating a more business-friendly environment in Ladakh. This initiative will strengthen investor confidence, promote entrepreneurship and contribute towards economic growth and employment generation in the Union Territory,'' he said.

Among the key features of the portal are a Common Application Form (CAF), Single Sign-On access, PAN authentication, SMS and e-mail notifications, live application tracking, an integrated payment gateway, grievance redressal mechanism and workflow-based approvals.

Applicants will also be able to monitor approval timelines, application status, pendency and grievance resolution through an interactive dashboard.

The platform includes timeline-based approvals, a transparent digital workflow system, an automated appeal mechanism for delayed cases, and a delay accountability framework to improve service delivery and institutional efficiency.

Officials said the portal will facilitate cross-departmental service delivery through a common governance framework, enabling citizens and businesses to access multiple services seamlessly through a single digital interface.

(This story has not been edited by Devdiscourse staff and is auto-generated from a syndicated feed.)