Over 1.25 Crore Grievances Addressed on CPGRAMS Since 2020
The Central Public Grievances Redressal and Monitoring System (CPGRAMS) has resolved over 1.25 crore grievances since 2020. The government has reduced grievance resolution time from 30 to 21 days. This initiative reflects the Centre's commitment to swift redressal, with significant grievances addressed across consecutive years.
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- India
More than 1.25 crore public grievances have been successfully resolved through the Central Public Grievances Redressal and Monitoring System (CPGRAMS) since 2020, as announced in the Lok Sabha on Wednesday.
Union Minister of State for Personnel, Jitendra Singh, highlighted the Centre's efforts by issuing comprehensive guidelines aimed at reducing the resolution time for public grievances from 30 days to 21 days, demonstrating a commitment to swift action.
The system has addressed 23,19,569 issues in 2020, 21,35,923 in 2021, 21,43,468 in 2022, 23,07,674 in 2023, 26,45,869 in 2024, and 10,32,509 by mid-2025, according to the latest government data.
(With inputs from agencies.)
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