Maharashtra's Digital Leap: WhatsApp Empowering Citizen Services
Maharashtra Chief Minister Devendra Fadnavis has mandated that all government-to-citizen services be accessible via WhatsApp, complementing the 'Aaple Sarkar' portal. Initiatives include reducing documentation, independent service audits, and standardizing dashboards of local bodies, aiming for improved accessibility and efficiency in delivering 1,001 services.
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In a significant digital push, Maharashtra Chief Minister Devendra Fadnavis on Monday instructed officials to extend government-to-citizen services to WhatsApp, dovetailing with the state's 'Aaple Sarkar' portal.
At a review at his official residence, Fadnavis emphasized forming village clusters to tailor services to local requirements and called for dedicated teams to ensure prompt service delivery. Highlighting transparency, he proposed reducing documentation and independent audits.
Fadnavis also urged the standardization of dashboards across zilla parishads, municipal bodies, and universities for consistent citizen interaction. Chief Secretary Rajesh Kumar suggested appeals within the delivery system and multi-modal service access, with 997 out of 1,001 services already live on Aaple Sarkar.
(With inputs from agencies.)
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