Sky's the Limit: MIAL's Tech-Driven Transformation
Mumbai International Airport has experienced a substantial rise in the use of biometric verification, self-service baggage drops, and self-check-in kiosks. Over 3.86 million boarding passes were printed using kiosks, and 7.15 lakh bags processed with SBD units. The transition marks a technological shift in passenger convenience.
- Country:
- India
Mumbai International Airport (MIAL) is experiencing a technological evolution with a significant uptake in biometric verification, self-service baggage drops, and common-use self-check-in kiosks, expanding over the last 15 months, according to a recent announcement.
The airport reported that more than 3.86 million passengers utilized self-check-in kiosks, with 7.15 lakh bags processed through 32 self-baggage drop units from April 2024 to August 2025. International passengers increased SBD usage from a 4.15% to over 13.9%, while domestic usage climbed from 5.26% to 6.28%.
This technological shift is led by domestic carriers—including IndiGo and Air India—facilitating smoother passenger experiences. International airlines like Air France and Emirates also embraced self-check-in kiosks. August saw a significant leap in boarding pass printing, indicating a shift towards hybrid-SBD models focused on efficiency.
(With inputs from agencies.)
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