Zepto and ClearTax Join Forces to Simplify Tax Filing for Gig Workers

In a strategic move to aid gig economy stakeholders, quick commerce firm Zepto announced a partnership with ClearTax on Tuesday. This initiative offers income tax return filing services to its delivery personnel, resulting in over Rs 1.5 crore in refunds thus far. The service has seen a 49 percent uptake among Zepto's delivery partners, many of whom are filing returns for the first time via ClearTax's innovative WhatsApp-based platform.

The venture deploys an AI-powered system to simplify tax filing, pre-filling data, and guiding users through deductions and exemptions before the final electronic submission. The multilingual, chat-based interface supports seven Indian languages, ensuring accessibility around the clock. To complement the digital aid, Zepto is also providing on-ground support through helpdesks, webinars, and telephone services by ClearTax experts, available at their dark stores.

According to Archit Gupta, founder and CEO of ClearTax, financial literacy limitations have often kept gig workers from availing tax refunds. This initiative seeks to address this gap, evidenced by the strong growth in refund claims among delivery executives. The partnership is a testament to how digital solutions can effectively enhance financial literacy and benefit thousands within the gig economy.

(With inputs from agencies.)