Italy Probes easyJet for Alleged Unfair Practices
Italy's antitrust authority has launched an investigation into easyJet for alleged unfair business practices. The airline's website and app reportedly defaulted to bundled purchases, potentially misleading customers about true pricing. Consumers had to interrupt the booking process to adjust these defaults.
Italy's antitrust authority initiated an investigation into easyJet Airline Company Limited, citing potential unfair business practices, officials announced on Tuesday.
The investigation focuses on easyJet's website and app, which reportedly promote only average prices for checked baggage and sports equipment on round trips, defaulting to bundled purchases. This setup could mislead consumers about the real cost for each segment of their journey. Customers need to manually override the default during the online booking process if they wish to select add-ons for just one leg.
easyJet did not respond immediately to requests for comment regarding the ongoing investigation.
(With inputs from agencies.)

