Sobot AI Revolutionizes Customer Contact with Advanced AI Integration
Sobot releases the updated Sobot AI, showing over 90% accuracy and 88% independent resolution rates. It combines Generative AI and Multi-Faceted AI, showcasing practical innovation and industry-specific solutions. The Sobot AI suite includes RAG, LLMs, and SLMs to enhance accuracy and customer experience across various channels and industries.
- Country:
- Singapore
Sobot, a leading AI customer solution provider, has unveiled significant advancements in its updated Sobot AI, boasting impressive performance metrics. The technology achieved an average response accuracy rate exceeding 90% and a resolution rate of 88% based on trials with over 100 customers.
The latest iteration leverages a unique strategy combining Generative AI with Multi-Faceted AI to focus squarely on practical application rather than merely technological sophistication. The distinctive Five-AI system underscores its commitment to industry-specific and human-like interactions.
Emphasizing retrieval-augmented generation and large language models, Sobot AI introduces several innovations like semantic chunking and precise retrieval. The integration of Small Language Models further refines its ability to provide targeted and efficient customer service outcomes.
(With inputs from agencies.)
- READ MORE ON:
- Sobot
- AI
- Generative AI
- Multi-Faceted AI
- RAG
- customer service
- LLMs
- SLMs
- industry-specific
- innovation
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