India's Shift to an AI-Centric Economy: A Transformation in the Making
India is shifting from a labor-intensive to an AI-centric mindset, driven by companies like ServiceNow. CEO Bill McDermott emphasized the importance of AI adoption for business efficiency and growth, urging Indian corporations to integrate AI innovations for enhanced productivity. ServiceNow aims to remain competitive in India's market by collaborating with major partners and addressing the skill gap.
India is witnessing a significant shift from a labor-centric to an AI-centric mindset, according to Bill McDermott, CEO of ServiceNow. This transition is crucial for Indian corporations to enhance efficiency and growth through AI integration, as discussed at Knowledge 2025, ServiceNow's annual event on AI-driven service transformation in Las Vegas.
McDermott underscored the necessity of adopting autonomous agentic AI, integrating traditional software stacks into platforms like ServiceNow to reduce costs and boost company growth. He highlighted the shifting focus from manual processes to leveraging AI's power for significant business transformation.
To address challenges in India's price-sensitive market, ServiceNow is forming partnerships with industry giants like Reliance to reduce costs and foster business collaboration. Additionally, the company is tackling the global AI skills gap through initiatives like ServiceNow University, aiming to train professionals to meet rising AI job demands.
(With inputs from agencies.)
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