Vodafone Idea Partners with TCS for AI-Driven Transformation
Tata Consultancy Services (TCS) will overhaul Vodafone Idea's business support system using an AI-driven platform. This five-year project aims to enhance customer experience with a focus on intelligence and automation, leveraging TCS' flagship products to enable agile, personalized service delivery.
- Country:
- India
India's major IT firm, Tata Consultancy Services (TCS), has been chosen by Vodafone Idea to revamp its business support system using a cutting-edge, AI-driven platform, according to an announcement on Thursday.
This strategic, five-year partnership seeks to unlock new possibilities for the telecom giant in delivering superior customer experiences. The initiative is centered on intelligence, automation, and rapid product launch capabilities.
With TCS' flagship products, HOBS, and TwinX, the transformation aims to create a unified service platform that enhances responsiveness and personalizes interactions, setting a new benchmark in AI-led digital service delivery.
(With inputs from agencies.)
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