Air India Express Passenger Mix-Up Sparks Investigation

An unusual incident occurred with Air India Express when a passenger inadvertently continued his journey from Delhi to Bhubaneswar instead of disembarking at his initial destination, causing the airline to launch an investigation into the procedural lapse.

The male passenger, who had boarded the aircraft from Srinagar, mistakenly remained onboard as the same plane operated a subsequent flight to Bhubaneswar. The error came to light when he informed the crew of the situation, as per a reliable source.

Air India Express stated that an internal investigation is underway to identify any operational oversights and to reinforce existing protocols to prevent such occurrences in the future. It is standard for airline personnel to verify boarding passes at transit airports, aligning with established Standard Operating Procedures.

(With inputs from agencies.)