SpiceJet Ordered to Compensate Senior Citizen Over Ticket Error
A senior citizen won a case against SpiceJet after incorrect ticketing caused mental and monetary harm due to negligent service. SpiceJet was directed to compensate the passenger with Rs 25,000 despite weather-related flight cancellations initiating the sequence of events.
- Country:
- India
A senior citizen faced monetary and mental distress due to erroneous ticketing by SpiceJet, prompting the Mumbai District Consumer Commission to order the airline to compensate the aggrieved passenger with Rs 25,000.
The commission identified SpiceJet's act as deficient service, despite the initial flight cancellation being due to uncontrollable bad weather.
SpiceJet contended that the cancellations were governed by standard aviation rules but acknowledged the ticketing mistake, offering a refund and compensation after the grievance was lodged by the senior citizen.
(With inputs from agencies.)
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